FAQ

How to become a SKJ distributor?: We seek long-term partners with established sales channels (offline retail, e-commerce, or B2B) and a passion for consumer technology. Key requirements generally include aregistered business entity, a solid distribution network in your region, and the capability tomeet a mutually agreed annual sales target. We value partners who are committed togrowing the SKJ brand. For a detailed discussion, please submit your application.

What makes SKJ‘s technology and R&D stand out?: Innovation is our engine. We demonstrate this through:
- Significant Investment: We invest nearly 5% of our annual revenue directly into R&D.
- Expert Team: Our core R&D center is home to over 30 senior engineers, including acoustic experts and AI algorithm specialists, with an average industry experience of over 8 years.

What‘s special about your gaming audio tech?: Our Y line, including the XY series, is built on a deep understanding of gamer needs. Our key differentiator is the industry-first OHS (Open-Headphone Stereo) technology. This innovation for open-ear gaming headsets delivers an immersive stereo experience without isolating the user from their surroundings, creating a brand-new category in gaming audio. This is combined with a focus on low latency, multi-device connectivity, and long-session comfort.

Can advanced features like ANC or Spatial Audio be added to my products?: We offer a mature suite of cutting-edge audio technologies that can give your product a competitive edge:
- Spatial Audio: To create a 3D, immersive sound field.
- Hybrid Adaptive ANC: Automatically optimizes noise cancellation based on the user's environment.
- Head Tracking: Provides realistic, dynamic audio positioning for gaming and movies.
- Directional Audio: Precisely guides sound to the user's ears in open-ear designs to minimize sound leakage.

What tests do products go through to ensure durability?: Every product batch is subjected to a battery of tests in our state-of-the-art labs to ensure durability and performance:
- Acoustic Tests: Conducted in a professional anechoic chamber for precise frequency response and ANC measurements.
- Reliability Tests: Including roller drop tests, vibration tests, 50,000+ button press lifespan tests, and cable bending/pulling tests.
- Environmental Tests: Using constant temperature/humidity chambers, waterproof testers (IPX rating), and salt spray testers to simulate aging.
- Safety & Compliance Tests: Using ROHS hazardous substance testers, ESD static testers, and battery capacity/swelling testers.

What international certifications (CE, FCC, etc.) do your products have?: We ensure our products are ready for global retail. Our products are certified for all major international markets, holding certifications such as CE (Europe), RoHS (Europe), FCC (USA), REACH (Europe), RCS (Global Recycled Standard), and more. We work with partners to secure any additional country-specific certifications that may be required.

Why should I partner with SKJ? What are the advantages?: Our experience since 2000 translates into direct competitive advantages for you:
- Supply Chain Mastery: Deep, stable relationships with raw material suppliers, ensuring cost and quality stability.
- Global Market Insight: A keen understanding of consumer trends across our network of 110+ countries.
- Proven Quality & Reliability: Decades of refining our manufacturing and quality control processes mean fewer issues and higher customer satisfaction.
- Financial Stability: We are a long-term, dependable partner, not a short-term player.

My product is broken. How do I get warranty service?: For the fastest and most effective after-sales service, please contact the original seller or retailer where you purchased the item. They hold your purchase record and are equipped to process your warranty claim, exchange, or refund request directly according to their and local policies.